onDemand Origination Services by ISGN can help you centralize your loan production and save you more than 50% of your current costs. How can this be achieved? By cutting your fixed costs and providing you with a variable cost staffing model that offers the capacity augmentation and cost savings provided by offshore resources, combined with the advantages of having domain knowledge and local support from our U.S. operations center.
All work that can be coordinated and performed over telephone, fax and the Internet is done at our India operations center, supervised by experienced domain experts in the United States. Work that needs access to physical documents or is location-dependent also gets performed at our U.S. subsidiary in Miami, FL by processors and QC staff who have extensive experience processing all loan types. Moreover, we provide a dedicated and a back-up loan officer and processor for each file so there is always someone knowledgeable to answer questions and keep the process flowing smoothly.
ISGN’s OnDemand Fulfillment Services include:
| Loan Officer Services |
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Provide prequalification to borrower |
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Take a 1003 over the phone or Internet Order and review credit report and appraisal |
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Advise borrower about loan programs and select loan program |
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Finalize loan program and lock-in/float interest rate |
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Provide RESPA documents and disclosures to borrower by fax or Internet |
| Loan Processor Services |
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Request, receive, and review VOD/VOE, W-2/income statements, asset documents, gift letters etc., using fax, e-mail or regular mail |
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Review loan application for deficiencies and fully complete it |
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Prepare transmittal summary/worksheet and submit loan for manual/automated underwriting |
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Clear underwriting stipulations in association with loan officer |
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Receive a final loan commitment |
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Coordinate loan closing with closing/settlement agent |
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