ISGN TCL™ Borrower Portal
The TCL ™ Borrower Portal is a customer service channel that streamlines the management of your construction loans by allowing borrowers to obtain loan information, request draws, make payments, order inspections and perform other account management activities online anytime.
The need to continually improve and streamline the customer experience for your borrowers and builders is crucial. It requires fast, efficient lending services and 24/7 access. Being able to deliver this level of service can not only improve customer loyalty, but also increase revenue and free resources, improving efficiency and giving you a distinct competitive edge. The TCL™ Borrower Portal helps you meet that goal. Hosted through a co-branded website or through your own website, the Borrower Portal gives lenders a valuable customer service channel for their construction loan portfolio. It allows borrowers and builders to obtain loan information as well as make payments for loan receivables and submit requests for progress inspections, loan draws, budget modifications and borrower information updates.
"We chose Construction Borrower Portal to provide our customers with the same robust online loan and account management features and high-level customer service they have come to expect from their regular banking partners. Our company is built on the philosophy of using advanced technology to continually improve our lending processes and decisions. ISGN’s Borrower Portal will help better serve the needs of our customers, while allowing us to grow our portfolio without incurring additional overhead costs." -Pat Hiller, CFO at Source Construction Capital
The TCL™ Borrower Portal helps you: Improve customer service; gain a strong web presence; reduce calls and faxes into your call center; free resources; and streamline operations |
