
	Technology Solutions

	Asset Management Services

	Home Retention Services

	Loss Mitigation Support
		Notes Charge Off
		Bankruptcy & Foreclosure
		Short Sales / Modification Closing

Loss Mitigation Support

Short Sales Closing / Modification Closing

Service Highlights
	Accelerate response times for Seller, Realtor and improve customer service
	Increase capacity to handle volume increase and spikes
		Call Center
		Back Office
	Improve execution through strong process management backed by industry proven technology
	Reduce costs through “selective” offshoring of back- office functions
	Enable variable c ost benefit and reduce HR risk

ISGN Interaction with Short Sale Participants
Participant	ISGN Services
Borrower/ Seller	Take Financials/ Hardship Letter, Determine Eligibility for Short Sale, Advise and Answer Questions on/ during Short Sale Process
Realtor	Negotiate Offer/ Counter Offer, Receive and Review Short Sale Package, Answer Status Inquiries
Settlement Agent	Coordinate Closing, Post Closing
Third Party Services	Order BPO, Appraisal, Title Report
Investors/ MI	Get Approval for Offer/ Counter-Offer
Servicer	Escalate Cases Outside of Authority Matrix, Coordinate Receipt of Closing Funds