ISGN is driving cost efficiencies and process excellence in the mortgage industry through platform-based knowledge process outsourcing (KPO). Beyond business process outsourcing (BPO), knowledge process outsourcing demands deep industry expertise to deliver process excellence in mission-critical operations – even beyond in-house capabilities. While a handful of global firms have excelled at delivering BPO to customers worldwide for horizontal applications such as accounting, the next generation of outsourcing requires industry insiders to guide operations to achieve process excellence.

To operate core processes of an organization effectively from the outside, a lender and its KPO provider must have a common process platform and a common language of understanding. Every element of a business process must be visible to both parties in a shared environment. And, before process control moves from one organization to another, trust must be established. Companies must reach a common understanding of service excellence and customer responsiveness, along with process efficiency and effectiveness. Some lenders will move quickly through this process with their partners, others will take months or years to navigate this course.

Regardless of velocity, lenders will inevitably move toward fully embracing a KPO strategy. The numbers are compelling. NASSCOM estimates that the KPO market will be in excess of $15.5 billion within 3 years with an annual growth rate of 44%. In that time, U.S. lenders will originate or refinance $2.6 trillion worth of loans each year. As in most competitive markets, once a handful of forward-looking lenders move to a KPO model, the rest will soon follow to remain competitive.

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ISGN brings a trinity of significant investment, an all-star team, and a synergistic customer base to the challenge of creating the premiere platform-based KPO solution provider to the mortgage industry.

ISGN is uniquely positioned to capitalize on this emerging growth market. First, ISGN has assembled a world-class team of industry experts to lead its KPO vision and execution. The executive teams at each of ISGN’s business units have sat on both sides of the table. Many have led technology organizations inside of major lenders, while others have run lines of business. In addition, all of ISGN’s business units are leaders in their respective fields: mortgage software products, advisory services, and knowledge process outsourcing.

ISGN has also put significant capital to work in building the premiere platform-based KPO solution provider to the mortgage industry. Through its own and outside investment, ISGN has established a significant barrier for others seeking to enter this market. In addition, ISGN has some of the largest customer numbers of any mortgage products and services companies. ISGN can claim a full 20 of the top 20 lenders as customers, along with the great majority of the top 50. In fact, ISGN has over 400 lender customers and over 700 vendor partners. As evidence of strength, these synergistic customers and partners will propel ISGN into KPO market leadership for the mortgage industry.